Billing
On Oct. 1, 2024, Lawrence General Hospital completed the acquisition of Holy Family Hospital in Methuen and Haverhill with a shared commitment to reimagine the delivery of health care to the Merrimack Valley. There are many steps in this journey toward an integrated system, and today we are writing to share that we are combining our billing processes with the existing Lawrence General billing services.
What does that mean for you?
As of Tuesday, March 18, 2025, whether you are a patient at Holy Family Hospital’s Methuen or Haverhill campuses or Lawrence General Hospital, you will now receive a combined statement for services. This will provide the ability to pay or make combined payment arrangements, regardless of where your care was received.
What is changing?
Patient Statements
Your statement will be combined with other services you receive through Lawrence General Hospital and Holy Family Hospital for ease of understanding and less mail. While the layout may look different, the information about your service, payments, and questions will be outlined clearly.
Customer Service
As of March 18, our toll-free customer service number is 800-695-2514.
Payment Portal
Our online payment portal has been updated to www.patientportal.lawrencegeneral.org, which will allow you to pay for your services regardless at which hospital you received your care. You can also find this link by going to the Lawrence General Hospital or Holy Family Hospital websites.
Payment Address
The address for mailing payments has been updated. Please take note that if you are mailing in payments or have automated payments set up with your bank, the address may need to be updated to process payments after March 18.
Lawrence General Hospital, Dept #36
PO Box 7115
Indianapolis, IN 46207-7115
Financial Assistance
We are committed to offering Financial Assistance to patients that qualify. For more information, please visit our website at www.lawrencegeneral.org/your-visit/billing-and-financial-assistance/financial-assistance-programs.
Thank you for choosing Lawrence General and Holy Family Hospitals for your health care needs.
